Terms of Service

These Terms of Service ("Terms") constitute a binding legal agreement between you ("Merchant", "you", or "your") and LinkMax ("LinkMax", "we", "us", or "our") governing your access to and use of the LinkMax web console, edge short link redirection network, QR code generator, and real-time attribution analytics platform (collectively, the "Service").

By creating an account, completing email or Google OAuth authentication, or using any part of the Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy, Refund Policy, and Acceptable Use Policy (AUP).

You must be at least 18 years of age and capable of forming a binding contract to register as a Merchant. When registering with an email address, you must complete mandatory email verification before a session cookie is issued.

You are solely responsible for maintaining the confidentiality of your login credentials and session access. Each Merchant account is isolated by a unique identifier (UID), and you are responsible for all short links, destination URLs, and custom domains configured under your account.

LinkMax processes all paid subscriptions (Lite and Plus tiers across monthly, quarterly, and annual billing cycles) and one-time Prepaid Click Packs through our authorized Merchant of Record, Dodo Payments ("MoR"). When you purchase a subscription or prepaid pack, the transaction is processed by Dodo Payments, which handles payment collection, invoicing, and applicable global indirect taxes (including VAT, GST, and Sales Tax).

LinkMax operates strictly on a pay-in-advance quota model ("Fixed 30-Day Quota + Non-Expiring Prepaid Click Balance"). We do not bill post-paid metered overages. When both your current 30-day fixed click allowance and your prepaid click balance reach zero, edge redirection for your active links is automatically paused (returning HTTP 403 Quota Exceeded) until you purchase a Prepaid Click Pack, upgrade your tier, or reach your next 30-day quota reset.

You may upgrade your subscription tier or billing cycle at any time. Upgrades take effect immediately upon prorated payment confirmation (`prorated_immediately`), instantly increasing your fixed click limit and active link ceiling.

Downgrades and subscription cancellations take effect at the end of the current paid billing cycle. If a recurring renewal charge fails (`subscription.on_hold`), your account enters a `past_due` status with a 72-hour grace period during which full service remains active so you can update your payment method via the Customer Portal.

You retain full ownership of your brand assets, custom domains, destination URLs, and merchant attribution reports. LinkMax claims no ownership over your marketing data and never sells or monetizes merchant traffic logs.

While LinkMax engineers its edge network for 99.99% global availability, the Service is provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by applicable law, LinkMax and its suppliers shall not be liable for any indirect, incidental, consequential, or lost-profit damages. Our aggregate liability for any claim arising out of or relating to the Service shall not exceed the total amount paid by you to LinkMax during the twelve (12) months immediately preceding the claim.

We reserve the right to immediately suspend or terminate any short link or Merchant account without prior notice or refund if we detect a violation of our Acceptable Use Policy (including phishing, malware distribution, or spam) or if a payment chargeback/dispute is initiated.

If you have any questions regarding these Terms, please contact us at douglasdouglasskikcn@outlook.com.