Refund & Cancellation Policy
Transparent refund eligibility, cancellation rules, and prepaid click pack policies for LinkMax subscriptions processed via Dodo Payments.
1. Risk-Free Evaluation with the Free Developer Tier
LinkMax provides every registered Merchant with a permanent Free Developer Tier (including 1,000 edge redirects per month, 5 active monitored short links, QR code generation, and real-time streaming analytics) with no credit card required. We encourage all Merchants to thoroughly evaluate our edge latency and dashboard features before upgrading to a paid plan.
2. Recurring Subscription Plans (Lite & Plus Tiers)
LinkMax offers Lite and Plus subscriptions billed on Monthly ($5 / $10), Quarterly ($12 / $24), or Annual ($42 / $84) cycles through our Merchant of Record, Dodo Payments.
- 14-Day Initial Subscription Cooling-Off Guarantee: If you are dissatisfied with your first subscription purchase, you may request a 100% full refund within fourteen (14) calendar days of the initial payment date, provided that your account has consumed no more than 10% of the monthly fixed click allowance (i.e., ≤ 1,000 clicks on Lite plans or ≤ 2,400 clicks on Plus plans).
- High-Consumption Exclusion: Because edge compute and real-time streaming telemetry incur immediate infrastructure costs, subscriptions that have consumed more than 10% of their fixed click quota or have been active for more than 14 days are non-refundable.
- Recurring Renewals: You may cancel automatic renewal at any time before your next billing date. Renewal charges are non-refundable once the new billing cycle has commenced, except where mandatory local consumer protection laws require otherwise.
3. Prepaid Click Packs (One-Time Purchases)
Prepaid Click Packs are optional one-time add-on credit bundles (minimum purchase ≥ $5.00 USD) that never expire and automatically cover traffic after your monthly fixed quota is reached.
- 100% Unused Prepaid Packs: You may request a full refund for a Prepaid Click Pack within fourteen (14) calendar days of purchase ONLY if zero (0) clicks from that pack have been consumed.
- Partially Consumed Packs: Once any portion of a Prepaid Click Pack has been deducted to serve live redirect traffic, the pack cannot be refunded or exchanged for cash.
4. How to Cancel Your Subscription
You have full self-service control over your subscription. You can cancel your recurring plan at any time via Dashboard -> Billing (/dashboard/billing) or through the hosted Dodo Payments Customer Portal (`cancelAtPeriodEnd = true`).
Upon cancellation, your paid tier benefits remain active through the end of your current paid billing period. At period end, your account transitions to the Free Developer Tier, and any remaining Prepaid Click Pack balance stays intact in your account until fully used.
5. How to Request a Refund & Abuse Disqualification
To request a refund under this policy, please send an email to douglasdouglasskikcn@outlook.com from your registered Merchant email address and include your Dodo Payments Order/Invoice ID and the reason for your request.
Eligible refund requests are reviewed within 2 business days and refunded to your original payment method via Dodo Payments (typically settling within 3–5 business days depending on your card issuer). Accounts suspended or terminated for violating our Acceptable Use Policy (AUP)—such as phishing, malware, or spam—are strictly ineligible for any refund.
Compliance & Merchant Support
Need help with billing, GDPR/CCPA requests, or reporting link abuse? Reach our compliance team directly.